We value all of our players and hope that you enjoy our products, and that gambling continues to be fun and entertaining. Where we have concerns that you may not be having fun anymore, we are keen to give support, provide information, and offer a number of additional services on accounts that may assist you with responsible gambling. These include:
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Dinkum Pokies Casino therefore advises you to follow these guidelines:
If you feel you have a problem, please ask yourself the following questions:
Should you find yourself answering 'yes' to one or more of these questions, you may have a problem.
Gambling Help can be found online, and offers support for anyone affected by gambling. Some sites provide confidential counselling 24 hours a day via telephone, email and chat.
It is illegal for anyone under the age of 18 to gamble. Dinkum Pokies Casino urges you to ensure that you protect your computer from unauthorised use by minors.
There are a number of control measures that you can apply to your account to help you to stay in control.
You can set daily deposit limits, which can be set at a minimum of $25 per day. This can be set by contacting our helpdesk team. You can increase this limit, but would have to wait 24 hours from the time of your last limit decrease request. You can however decrease your daily limits whenever you want to and they become active immediately.
Self-Exclusion is a facility that Dinkum Pokies Casino offers to help those customers who feel that their gambling is out of control and want our assistance to help them stop. By entering into a self-exclusion agreement with Dinkum Pokies Casino, you will be prevented from using your account for a specific period of no less than 6 months. If you choose to self-exclude, the Dinkum Pokies Management Team reserves the right to keep the account closed indefinitely.
Time out periods provide you with an option to take time out from your gambling activity for a set number of days or weeks – it's up to you. It works in a similar way to self-exclusion, where you will be unable to access your account for the period of time you have specified. However when that time frame has lapsed, you will simply need to contact our helpdesk to have your account reopened and your play resumed. At this point, the Dinkum Pokies management team reserves the right to request any outstanding verification documents before the account is reactivated. The added benefit of this option is that you are in control of the timeframes, and can specify a range of time out periods – from 24 hours, up to 6 weeks. The Timeout Period can be activated by contacting our helpdesk. You can remove the time out at any point upon request to Support, but before you reopen, we would encourage you to think about why you applied the time out in the first place.
Customers can access a full history of deposits and withdrawals by visiting the My Account section in your cashier.
As a regulated gambling operator, and to comply with relevant laws and regulations, we are required to get to know you (e.g. in order to comply with Anti-money laundering laws and regulations). For most players, this verification takes place behind the scenes, and we may never contact you directly. However, in some circumstances we may need to request further background information from you, which can include information about your source of funds or source of wealth. We understand that some people may find these questions an invasion of privacy, however this is a legal requirement that all gambling operators are bound to comply with.
There are a number of reasons that we may contact you:
Sometimes we might ask you for further verification documents, which is usually done when you register an account. This may be a passport, driving licence, utility bill or some other recognised, government issued document. However sometimes we may need to ask more personal questions such as, “What do you do for a living?”. If you’re gambling large amounts of money, we may also need reassurance of where it came from. In some cases, we may need some additional information or documentation to verify what you tell us. This is so we can prove to our regulator that we have fully met our legal obligations. It’s absolutely no reflection on you personally, so please don’t be offended if you are asked.
What you tell us is for our own records only. It will never be shared with any third party. We handle your data in complete confidence and fully within the appropriate data protection laws.
If you decide not to answer our questions, or do not provide us with the information we have asked for, it may lead us to have to make the unfortunate decision to close your account, as we will not be able to make informed decisions about you and your circumstances. We hope that it does not come to this. If you wish to discuss any of these points further, please contact support.