Dinkum Pokies's casino software uses state-of-the-art graphics and sound to deliver the ultimate gaming experience. The initial download contains a cross section of games. The balance of all the free games can be downloaded from within the software. (This can be done whilst playing any of the initial games). Click here to download now!
You are now ready to install the casino software file that is saved by default to your desktop. If you saved it somewhere else and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert Dinkum Pokies in the "Named" field then click on "Find now". (Remember to search using the "Local hard drives" option). Once you have found it, double-click to begin the installation. The default location is to your desktop.
You will need to deposit a minimum of $20 worth of gaming credits in order to start playing online.
Yes, simply click on the "Visit Cashier" button and type in the amount of credits you wish to deposit. In play for fun mode you may deposit as many credits as you like.
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy.
This is due to a bad or slow internet connection. Disconnect, then reconnect to the Internet and try again.
Yes. Dinkum Pokies uses 128-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Fun Players.
Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits. Click here for the alternatives
Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Dinkum Pokies. All withdrawals are made through our Casino software. Simply go to the "withdrawal" button on the main screen of the Dinkum Pokies software and enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, Players with large first time withdrawals may need to comply with certain security requirements. Players are also able to make a Reversal of a withdrawal request within the first 24 hours of their initial withdrawal. Click here for more details.
Dinkum Pokies plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Dinkum Pokies employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.
Click on the button of the game you wish to install. The game will start in the same way as the regular games that you have already installed, except that it will take slightly longer to load. During this minor delay, the Casino is downloading the game files necessary to run the game that you have chosen. You will also notice the download progress indicator that appears over the game button. This progress indicator allows you to monitor the download status of the game. Please note that the download time is dependent on the speed of your Internet connection. The Casino will also download new games and upgrades during normal play. These downloads are however small and are only carried out during periods that the link between your computer and the Casino's servers is inactive, such as the time between reel spins in a slot machine. As your game play takes priority you will not even notice that these downloads are in progress.
Yes, your details are safe. Your personal Dinkum Pokies account number and password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.
Yes. The casino software uses 2046-Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.
Dinkum Pokies casino provides 24-hour e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our VIP support agents are standing by to assist.
Dinkum Pokies casino makes use of the world's leading Internet Gaming Developer RTG. There is an extreme focus on accuracy and the software offers the ability to review all historical play - wager by wager. Dinkum Pokies payout percentage reports are reviewed by independent Auditors.
If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.
To ensure you enjoy the most incredible gaming experience at Dinkum Pokies online casino, we’ve designed and developed a loyalty program to reward you for your game play. By moving through the various tiers, you will earn greater rewards.
Upon signing up a Real account, you will automatically be granted membership to our Loyalty Program as a Club Tier member. There are no additional registration requirements and Membership to the Dinkum Pokies Loyalty Program is completely FREE. Loyalty points are automatically accumulated depending on the games played and your status.
Simply log into the casino lobby, and select ‘My Account’. Then proceed to click on ‘Comp Points’ to view your loyalty account details.